In the event that you wish to escalate an issue–giving it more importance, the order of escalation is as follows:
1. Escalate the Support Incident (SI) to the assigned owner via e-Service.
2. Escalate to the Installation team leader: inst_team_leader@exlibrisgroup.com
3. Escalate to the product delivery manager: prod_del_manager@exlibrisgroup.com
4. Escalate to the corporate vice president, global customer support:  Anat Kuper vp_glob_supp@exlibrisgroup.com
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